Telecommunications Customer Service Representatives

We are seeking a Customer Service Representative to join our team!

Are you an organized people person who enjoys keeping customers happy and the gears of a company running smoothly?

We are looking for someone who first and foremost knows the value of happy customers and who can also take charge of daily and weekly tasks making sure they are done well and on time. You will be responsible for helping customers by providing product and service information and resolving issues.

Responsibilities:

• Handle customer inquiries
• Provide information about the products and services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Processing and Replying to billing and feature request related calls and emails
• Adding and removing services from customer accounts
• Provide basic pricing information for our residential sales products and services
• Telephone receptionist

Qualifications:

• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Outgoing and enjoys interacting directly with customers to answer questions via phone and/or email
• Detail-oriented

Since 2005, Jivetel has been at the cutting-edge of the IP telephony industry, providing small to mid-sized clients with the very latest in Hosted PBX, SIP trunking, and fax solutions. With a passion for perfection, Jivetel has earned the trust and confidence of corporate and nonprofit clients from across the spectrum who value the sense of partnership and cherish the personal relationship they share with Jivetel. In a recent survey, an astounding 98% of our clients rated Jivetel as exceeding their expectations in functionality, reliability, expertise, responsiveness, and overall satisfaction.