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Job Title: Onsite Technical Support
Work Location: Mount Pleasant PA - 100% Full Onsite at the Office
Assignment: 1 Year, with possibility of extension based on performance and business need
Job Description
Onsite Technology Support provides in-person assistance to employee end users including: Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems. Training users on use of new technology and software.
An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency:
Works independently with general supervision.
Problems faced are difficult but typically not complex.
May influence others within the job area through explanation of facts, policies and practices.