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Case Manager

Positive Assistance

Orlando, FL 32804 • $40,000 to $42,000 / yr • 9/8/2026

Job Description

Job Description

Positive Assistance is a not-for-profit organization. Our mission is toassistand give hope to people living withchronic illnessesor at risk of gettingchronic illnesses. This position reflects our mission and requires excellent customer service skills, non-judgment behavior, working non-traditional hours in the field at least30% of your timeconducting home-visit and linkage to medical care as well as providing intensive medical casemanagement.

Job Responsibilities:

  • Determinesnatureofclient’ssituation by interviewingclient, assessing medical, psychological, emotional, and social information, and making on-site visits.
  • Establishescourseof action by exploring options and setting goals withclient. (Care Plan)
  • Assistsclientsby referringthemto community resources (PrEP/PEP),arrangingappointmentsandestablishingrapport with other agencies.
  • Fosters client’s action or adjustment by interpreting attitudes and patterns of behavior, explaining and suggesting new options (Female condoms,PrEP).
  • Maintains records ofcaseby documenting client’s situation and client’s actions.
  • Monitors planned actions by periodic follow-up.Documents all contactsintoTebra(EHR).
  • Maintains operations by following policies and procedures,participatingin quality reviews and reporting needed changes.
  • Complies withfederal, state, and local legal requirements by studying existing and new legislation, enforcing/encouraging adherence to the prevention requirements, and advising management and medical providers on needed actions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Contributesto team effort byaccomplishingrelated results as needed.
  • Recruit clients (SexWorkers) to the prevention program (PrEP/PEP).
  • Conduct health screening (Glucose test, HIV, Blood pressure)
  • Protect andmaintainpatient’s confidentiality all the time.
  • Work non-traditional hours, including weekends and holidays.
  • Inform your immediate supervisor about any complaints or potential problems.
  • Takethe initiativeby completing tasks without asking your supervisor.
  • Be willing and flexible to complete other tasks not mentioned in this job description.
  • Attending all Ryan community meetings and events to promotePrEPand PA services.
  • Conductingfield visits to make sure that clients are living in a stable environment.
  • Educating clients about U=U, Adherence, CD4, Viral Load, Ryan White Eligibility, ADAP, HOPWA.
  • Ensuring that clients keep all medical appointments andreferralto specialists as needed.
  • Educating clients about stigma reduction, confidentiality, status disclosure, dating.

Skills and Qualifications:

  • Handles Pressure and applies pressure.
  • Objectivity
  • Confidentiality
  • Organization
  • Planning
  • Reporting Skills
  • Persistence
  • Influence
  • impactful
  • Active Listening
  • Verbal Communication
  • Client Relationships
  • Work independently

Education, Experience and Licensing Requirements

  • Bachelor's degree
  • 4-7years’ related experiencesuch as social worker, psychologist, case manager.
  • State-specific driver’s licenserequired.

Benefits package after Probation period

  • 401K (see eligibility requirements).
  • PTO(See eligibility requirement).PTO isacquiredor gained.
  • Holidays Paid (Including personal holiday or birthday, Christmas,Thanksgiving, New Year’sDay, Juneteenth,MLK Jr Day, Easter, Memorial Day,Fourth of July, Labor Day)
  • Orlando City Soccer Games tickets, Magic basketball games tickets, Staff Day at the beach or park, Paid Training (CME) or attending conference, staff appreciation dinner.
  • Work Schedule: 40 hours a week,Sundayor Saturdaymandatory(1:00-5:00 PM).