Project Manager

Title

Project Manager

Functional Area

Infrastructure Systems Team

Reports to

Infrastructure Systems Director

Pay Range

$55,000-$70,000 annually + Health Benefits

Employment Status

Full-Time

2. POSITION OBJECTIVE

Turn sold Infrastructure work into an executable daily plan and lead it through safe, on-time, within-plan delivery, proactive customer communication, complete documentation, acceptance, and prompt invoice readiness.

3. GENERAL RESPONSIBILITIES

Infrastructure Systems Project Manager responsibilities include, but are not limited to:

·Lead the formal Sales Engineer-to-PM handoff; verifyjobscope, assumptions, exclusions, drawings, BOM, planned labor, commercial documents, and customer commitments.

·Conduct or assign pre-walks; identify site access, safety, logistics, outage, permitting, material, and coordination constraints.

·Build the project plan, milestones, technician assignments, material readiness, customer communication plan, and risk list before scheduling field work.

·Own the technicians' daily and weekly schedule within department priorities and capacity guardrails set by the Director.

·Assign a Lead Technician for multi-technician, remote, complex, or otherwise higher-coordination work.

·Require same-day field time, materials, photos, test results, issues, and status sufficient for another qualified technician to resume the work.

·Ensure commissioning, punch list, as-builts, customer training/acceptance, warranty information, and closeout requirements are complete.

·Confirm the Coordinator has what is needed to assemble an invoice-ready packet; remain accountable for project completeness even when the coordinator executes the records work.

·Coach technicians on preparation, communication, productivity, documentation, safety, and workmanship; provide documented performance input and participate with the Director in people decisions.

·Demonstrated project or operations leadership in a field-service, construction, technology, integration, or similar project-based environment.

·Strong people-management potential, organization, communication, detail orientation, and tenacity

·Ability to build schedules, manage dependencies, read scope and drawings, control change, communicate with customers, and use project/ticket systems consistently.

·Ability to understand planned labor, actual cost, margin risk, and forecast-to-complete sufficiently to escalate before a miss becomes unavoidable.

·Relevant Infrastructure or construction knowledge is preferred

·Driver’s licenses, travel, driving, on-call, and physical requirements

*General nature of job may involve office and warehouse work, including standing, walking, bending, lifting, carrying, staging materials, pallet jack use, and forklift use if certified/authorized.

4. COMPETENCIES REQUIRED

Communication

·Communicates professionally with team members, assigned drivers, vendors, carriers, fleet service providers, and project stakeholders by phone, email, and ticket updates.

·Provides clear, precise, and timely written and verbal updates.

Teamwork

·Works effectively with Sales, Administration, Engineering, Installation, Project Management, and Team Directors.

Problem solving

·Demonstrates resourcefulness by identifying alternate product sources, resolving backorder issues, and escalating when direction is needed.

Self-Management

·Self-Motivation

·Work/Personal Time Management

Planning and organization

·Must be personally organized and able to manage recurring procurement, inventory, and fleet maintenance schedules

·Proactive communication in advance of project, maintenance, reporting, and service deadlines

Technology

·Microsoft Office (Outlook, Excel, Word, etc)

·ConnectWise Manage CRM

·

Learning

·Able to learn, retain, and consistently follow documented procedures.

Initiative

·Self-Starter

·Strong Work Ethic

·Punctual

5. ORGANIZATIONAL RELATIONSHIPS/AUTHORITY

ORGANIZATIONAL RELATIONSHIPS

Reports to:Department Director

Internal Contacts: Sales Team / Technical Team / Project Managers / Admin Team / Technicians

External Contacts: Customers / Vendors

ACKNOWLEDGEMENT

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the role.

VIP Technology Solutions Group is a turnkey communications technology provider for businesses. Our teams of experts specialize in Structured Cabling installation and repair, Workstation and Server services, Telephony, Internet and Voice-over IP, Surveillance Cameras and equipment, Managed IT Services, and more to keep your business, school, local government, or medical facility on the cutting edge of technology.