IT Support Specialist II

Job Title: IT Support SpecialistLocation: Gainesville, Florida (fully onsite)Type: Direct HireCompensation: $50,000.0–$60,000.00Hours: 40.0 About the Opportunity: Our client is seeking an experienced IT Support Specialist to join their internal IT team. This role serves as the primary point of contact for end-user technical support and is responsible for service desk operations, employee onboarding and offboarding, endpoint management, and IT asset administration. The ideal candidate is a hands-on IT professional with experience supporting Microsoft-based environments, troubleshooting end-user issues, managing devices, and maintaining accurate IT documentation. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service across all levels of the organization, including executive leadership.Responsibilities

• Fully ramp on CROM's IT environment, including NinjaOne (RMM/ITSM/ITAM), Action1, Intune, Microsoft 365, Entra ID, and the on-premises Active Directory environment.
• Independently handle Tier I and Tier II support tickets across the CROM user base with appropriate escalation to the Engineering track when required.
• Execute IT onboarding and offboarding for new hires and departing employees in coordination with HR.
• Maintain accurate IT asset records, including consistent asset tagging, user assignment, and lifecycle status.
• Contribute to the IT knowledge base, including new SOPs and resolution articles derived from recurring ticket patterns.
• Support executive and VIP users with appropriate professionalism and discretion.

• System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
• We help clients get work done more efficiently and economically, without compromising quality.
• System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.