Customer Service Representative / Order Administrator Location: Collegeville, PA (Onsite)
Employment Type: Part-Time (30-40 hours/week + benefits)
Pay Range: $16–$20/hour
Department: Customer Service / Operations
About SAV Eyewear SAV Eyewear (Select-A-Vision) is a distributor supporting a national network of retail and optical partners with product placement, merchandising, and account management. We work closely with our retail customers to ensure their locations are stocked, displayed, and running smoothly.
Position Summary We're looking for a Customer Service Representative / Order Administrator to join our Collegeville, PA team onsite, part-time (30 hours/week). This role is primarily customer-facing (~75%), supporting our ecommerce customers with order and account inquiries, with the remainder of the role supporting order entry and processing in our ERP system. It's a great fit for someone who enjoys solving problems for customers in a fast-paced online retail environment but is also comfortable working carefully with data and order details.
Key Responsibilities Customer Service (primary focus ecommerce)
Respond to customer inquiries via phone, email, and/or chat regarding orders, shipping status, returns/exchanges, and product availability
Troubleshoot and resolve order discrepancies, shipping delays, and billing/payment questions for online orders
Process or coordinate returns, exchanges, and order cancellations according to company policy
Build a positive customer experience that supports repeat business and brand reputation
Coordinate with Sales and Operations to keep customers updated on order status and resolve issues quickly
Order Administration (supporting focus) Review incoming ecommerce orders and direct warehouse priorities to ensure timely fulfillment
Track order status through to completion, following up with the warehouse on any delays or exceptions
Provide tracking information to customers and internal teams when needed
Flag and help resolve order issues (stock shortages, shipping errors, etc.) before they impact the customer
Assist with occasional special projects, promotions, or account onboarding tasks
Qualifications 1–3 years of customer service experience, ideally in ecommerce, online retail, or direct-to-consumer environments
Strong verbal and written communication skills
Comfortable working in Microsoft Office (Excel, Outlook); ERP system experience (Dynamics, Sage, or similar) a plus
Detail-oriented with strong follow-through on open issues, comfortable coordinating with the warehouse to keep orders moving
Able to manage multiple customer conversations and priorities in a fast-paced environment
Positive, solutions-focused attitude
Able to work onsite in Collegeville, PA
Nice to Have Experience with Shopify or similar ecommerce platforms; marketplace experience (Amazon Seller Central, etc.) a plus
Experience in the optical, eyewear, or vision care industry
Familiarity with EDI, order import/export processes, or online order management tools
Please contact Angela McMillion to submit your resume or with any questions.
Angela.McMillion@Select-A-Vision.comPowered by JazzHR
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