We are seeking a dynamic and detail-oriented Client Service Liaison to join our legal team. This role offers an exciting opportunity to support a wide range of services by managing client communications, assisting with case management, and providing essential administrative support. The ideal candidate will be energetic, highly organized, with great follow through and communication skills. This position is perfect for someone passionate about delivering exceptional client service in a fast-paced environment.
Duties
- Deliver high-quality customer service handling incoming and outgoing phone calls with clients
- responsible for managing client correspondence, verifying and uploading documents into case management systems,
- Collect, validate, and upload client documentation into case management platforms.
- Ordering of medical records, interacting with firm vendors as needed
- Manage client expectations by explaining the settlement/claims process clearly.
- Develops and maintains records on cases.
- Performs other related duties as assigned.
Experience
- 1-2 years of Client Service experience in a fast-paced office environment
- Quick learner and ability to understand legal language and case settlement processes and other related matters .
- Adept at learning and using legal software.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to maintain confidentiality, and to exercise discretion and good judgment.
