Customer Engagement Team Lead

Grote Mitsubishi -Fort Wayne, IN

Grote Mitsubishi is looking for a Customer Engagement Team Lead to oversee our call center operations and help deliver a world-class customer experience.

This position combines leadership, customer service, training, and performance management. The ideal candidate is someone who enjoys helping others succeed while maintaining a high standard of customer communication.

$20 - $25 hourly

• Lead, train, and motivate the call center team, monitor inbound and outbound customer communications, coach team members on phone skills, follow-up and appointment setting, track daily, weekly & monthly performance metrics, work closely with sales leadership to maximize opportunities, and create a positive and professional work environment

• Leadership experience preferred
• Automotive call center, retail, or customer service background
• Strong communication & organizational skills
• Goal-oriented mindset
• Ability to coach and develop others
• Maintain a fun, competitive, and positive work environment

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

Why Join Our Team?

We believe great employees deserve great benefits. That's why we offer:

• Comprehensive Health Insurance
• Dental & Vision Coverage
• Basic & Voluntary Life Insurance
• 401(k) Retirement Savings Plan
• Paid Vacation
• Career Growth & Advancement Opportunities
• Supportive Team Environment

Join a company that values your hard work and invests in your future.