Call Center Team Lead

Grote Mitsubishi - Fort Wayne, IN

Grote Mitsubishi is seeking an experienced and motivated call Center Team Lead to help drive our customer experience and sales opportunities

This is a hands-on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey.

We Offer:

• Competitive pay plus performance bonus

• Positive team environment

• Paid training

• Employee vehicle purchase benefits

• Health benefits + 401(k)

• Paid vacation

If you're passionate about helping people succeed and want to join one of the area's fastest-growing dealerships, we want to hear from you!

$20 - $25 hourly

• Lead and develop a team of customer service representatives
• Monitor inbound and outbound call activity
• Coach team members on phone skills, appointment setting, and follow-up process
• Track performance metrics and drive continuous improvement
• Work closely with sales management to maximize showroom traffic and sales opportunities
• Ensure a professional and positive customer experience

• Automotive dealership experience preferred, Ability to thrive in a fast-paced environment, strong communication and organizational skills, ability to coach and develop others, CRM experience

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

Why Join Our Team?

We believe great employees deserve great benefits. That's why we offer:

• Comprehensive Health Insurance
• Dental & Vision Coverage
• Basic & Voluntary Life Insurance
• 401(k) Retirement Savings Plan
• Paid Vacation
• Career Growth & Advancement Opportunities
• Supportive Team Environment

Join a company that values your hard work and invests in your future.