Host

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. Your primary objective is to manage guest seating efficiently while maintaining a friendly and professional demeanor. You will coordinate with the service team to ensure smooth operations and timely service delivery. This role requires excellent communication and organizational skills to handle reservations, manage waitlists, and address guest inquiries or concerns promptly. Ultimately, your efforts will contribute significantly to customer satisfaction and the overall success of the establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer-facing role, preferably in hospitality or food service.
• Basic computer skills to manage reservations and seating charts.
• Strong verbal communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.

Preferred Qualifications:

• Experience using reservation management software such as OpenTable or similar platforms.
• Knowledge of local dining trends and customer service best practices.
• Bilingual abilities to assist a diverse guest population.
• Certification in hospitality or customer service training.
• Demonstrated ability to handle difficult situations with tact and professionalism.

Responsibilities:

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
• Manage reservations and waitlists accurately using the establishment’s booking system.
• Escort guests to their tables and provide menus, ensuring seating arrangements meet guest preferences and operational needs.
• Communicate effectively with servers and kitchen staff to coordinate seating and service flow.
• Address guest questions, requests, and concerns promptly and professionally to enhance their experience.

Skills:

The required skills such as strong communication and interpersonal abilities are essential for greeting guests warmly and managing their needs effectively throughout their visit. Organizational skills are used daily to coordinate seating arrangements and manage reservations, ensuring smooth operational flow. Computer literacy enables efficient use of reservation systems and communication tools. Preferred skills like bilingualism and hospitality certifications enhance the ability to serve a diverse clientele and handle complex guest interactions with confidence. Together, these skills ensure that the Host can maintain a welcoming environment while supporting the team in delivering excellent customer service.