An innovative, expanding, international company rooted in the Annapolis/Kent Island area of Maryland is looking for a talented, experienced, customer facing professional to fill their Applications Engineering role. This individual will become the resident expert on company products and offerings to help develop and recommend solutions. As a customer centric, family-oriented organization, we focus on career minded individuals searching for their once in a lifetime opportunity to join our winning team! This position will report directly to the Technical Operations Manager.
Responsibilities:
- Provide technical support to service technicians, customers, and internal teams regarding compressor systems, controls, and related equipment
- Assist in troubleshooting electro-mechanical systems and control panels through analysis of operating data and customer feedback
- Assist with root cause investigations and corrective action recommendations to improve product reliability and service performance
- Participate in customer meetings and visits where needed in support of the Service Team
- Provide Engineering support for internal communications and external visits as part of the Customer Support Team
- Propose custom solutions that align with customer goals
- Create and conduct product demonstrations, presentations, and hands-on trials in support of the Service Team
- Ensures all required specifications and applicable industry standards have been met, while following all quality processes
- Collaborates with Procurement in supplier sourcing, and provides recommendations on product lines, vendors, and components to execute new designs and changes
- Up to 30% travel may be required
- Other duties as assigned
Education and Experience:
- BS in Mechanical Engineering or related field required
- 3 years minimum related experience in compressed air and gas or similar industry
- Clear understanding of CTO (Configured to Order) and ETO (Engineered to Order) strategies
- Must have experience working in a team environment
- Demonstrates skills working directly with internal and external customers
- Ability to multi-task and prioritize, within high-paced environment
- Advanced skills in Microsoft Office Suite; Word, Excel, PowerPoint
- Clear understanding of project flows and manufacturing processes
- Capable of critical thinking and working autonomously between teams
- Technical documentation creation and review required
- Experience working under ISO9001 preferred
- CRM and inventory management software experience preferred
Benefits & Compensation:
- Salary commensurate with experience
- Company subsidized Medical, Dental, and Vision benefits effective the first of the month following 30 days of employment, 401K with 3% Safe Harbor Contribution, Bonus, 13 paid vacations days, 5 paid sick days and 12 paid holidays
- Growth opportunities are available
