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Customer Service Manager - State Farm Agent Team Member

Wayne Shoemaker - State Farm Agent

Annapolis, MD 21401 • $40,000 to $50,000 / yr • 9/5/2026

Job Description

Job Description
Benefits:
  • Opportunity for advancement
  • Training & development
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Paid time off
  • 401(k)

BENEFITS:
As an Agent Team Member, you will receive...
  • 401K
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement
  • Learn and grow in a professional environment with an experienced and successful agency
  • Individual mentoring and development
  • Clean, safe, friendly, and positive team atmosphere.
RESPONSIBILITIES:
  • Administrative Assistant
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations
  • Help our Agency grow through customer acquisition and retention
  • Demonstrate a strong work ethic and attendance
  • Ability to be part of a Team focused environment and support meeting agency goals
  • Willingness and ability to learn, and to follow directions of Team Leaders
QUALIFICATIONS:
  • Complete two pre-employment assessments about 30 mins each.
  • 3 years work experience
  • Self-motivated and ability to work independently as well as part of a team
  • Able to produce results
  • Ability to multi-task
  • Experience managing client relationships
  • Able to effectively relate to a customer
  • Bilingual - Spanish preferred
  • Md State insurance licensing required
Why work at the Wayne Shoemaker Agency:
  • Over 30 years experience in the insurance and financial services business
  • 4.9 Google Review Star Rating
  • Community involvement
  • Celebrate team member birthday and successes together
  • Clean, safe, friendly, and positive team atmosphere
  • Individual mentoring and development
  • Professional license in your name
  • Come see the office at: wayneshoemaker.SFAgentJobs.com