Account Manager

ACCOUNT MANAGER

Job Summary

The Account Managers will work with the Account Executives, Brokers, and the Operations Manager to complete the mortgage loan transaction. The Account Manager will ensure all information on necessary forms is completed and follow all compliance guidelines before the file is moved to the stage of the loan process.

Job Duties

• Has a thorough understanding of mortgage processing, underwriting, and closing procedures.
• Experienced with both wet and dry states.
• Thorough knowledge of federal and state regulations and requirements with emphasis on FHA, Conventional, and VOE Only.
• Experience and ability to work independently and anticipate needs.
• Communicate with the Broker or Loan officers on an ongoing basis.
• Ability to handle and prioritize own workload with minimal direct supervision.
• Knowledge of MS Office, Mavent and Encompass is required
• Provide training and mentor new employees as part of their onboarding process
• Represents the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the mission statement, and adhering to our core values in all functions of their job responsibilities and interaction with internal and external customers
• Ability to multi-task, accept, prioritize, and execute on tasks assigned by the Operations Manager and EVP, Operations.
• Additional responsibilities as management sees fit.

Minimum Qualifications

• Minimum 5 years of recent experience (within the last 3 years) in Mortgage Lending with at least 3 years of experience in Account Management.
• High School diploma or GED.
• In-depth knowledge of Wholesale loan set-up process

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds.

Duties Disclosure

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.