Why You’ll Love this Veterinary Front Office Receptionist Job! Are you passionate about animals and helping others? Are you organized and friendly? If so, our Veterinary Front Office Receptionist / Customer Service Representative role may be perfect for you!
At The Pet Mechanic - Fishtown, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Front Office Receptionist / Customer Service Representative is compassionate, warm, and efficient, capable of handling emotional situations and respecting confidentiality.
If thisopportunity aligns with your skills and values, apply for our Veterinary Front Office Receptionist / Customer Service Representative position today!
Pay Range:Insert Pay Range / hour
Benefits:- Paid Time Off
- Medical, Dental, Vision with a Health Savings Account*
- Employee Assistant Program available 24 hours a day, 7 days a week*
- Supplemental Life Insurance & AD&D Insurance*
- 401K Plan with Generous Employer Match
- Maternity Leave*
- Bereavement Leave
- Life, Short Term, & Disability Insurance*
- Discount Programs
- Discounted Veterinary Care
- On-Demand Pay Options
- Referral Bonus
Career Enhancement Benefits:- The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*
- Access to Zoetis Clinical & Professional Program and Events
- Access to a multitude of VMG resources
*Indicates eligibility for Full-Time positions only
Responsibilities- Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints
- Prepare invoices and estimates
- Take payments and print receipts
- Take digital photos of patients and send them along for use in FB
- Maintainthe printers, paper stock and toner cartridges
- Manage and monitorDemandforce activities (appointment requests)
- Manage InTouch Mobile text reminders
- MonitorFacebook activities
- Take phone messagesand monitorthe prescription/food order extension
- Enter new clients/patients into the databaseand add scanned documents to patient histories
- Explain CareCredit and guide clients through the process
- Understand account payable and monthly statements
- Manage end-of-day accounting
- Call in written prescriptions to a pharmacy
- Complete all relevant medical records entries for patients for which you’reresponsible
- Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary
- Help monitorinventory, rotation and expirationdates and report needs as requested
- Assist in ordering of food/supplies/medications as requested
- Assistin maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.)
Required Skills- High School Diploma, GED, or suitable equivalent
- At least one year experience preferred
- Strong customer service skills
- Ability to communicate effectively
- Ability to lift upto 50 pounds
- Basic math and writing skills
- Basic understanding of the work we do/love animals
- Be able to use and understand basic medical terms
- Understanding of vaccinations, basic laboratory tests, common diseasesand pet behavior
- Knowledge ofcomputer software (Infinity and Office programs)
