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Collections Specialist
Marysville, OH
Essential Duties and Responsibilities:
· Make outbound calls to members with delinquent accounts.
· Handle inbound calls regarding past-due loans and payments.
· Discuss payment status and outstanding balances with members.
· Negotiate payment arrangements within company guidelines.
· Encourage members to bring delinquent accounts current.
· Explain consequences of missed or late payments professionally.
· Research member accounts and review payment history.
· Document all collection activity and member interactions accurately.
· Follow up on promised payments and payment arrangements.
· Handle difficult or upset members with empathy and professionalism.
· Prioritize and manage multiple delinquent accounts.
· Meet daily/weekly collection and performance goals.
· Use Microsoft Excel and other computer systems to maintain and review account information.
· Follow all credit union collection policies and procedures.
About CTI: Compass Tech International (CTI) provides the highest quality Staffing, Recruiting and Managed Services to our customers nationwide, to create greater efficiencies, better results and effective communications to improve their talent access and worker effectiveness while finding solutions for workflow and process improvement.
Talk today to your Compass Tech recruiter. If the immediate job opportunities from our 100+ active client companies is not readily apparent, CTI’s team will stick with you to find the right opportunity or guide you to improve your process to find success. And via that, a brighter career path.
About CTI: Compass Tech International (CTI) is dedicated to providing the highest quality Staffing, Recruiting and Managed Services to our customers nationwide, to create greater efficiencies, better results and effective communications to improve their talent access and worker effectiveness while finding solutions for workflow and process improvement.
Talk today to your Compass Tech recruiter. If the immediate job opportunities from our 100+ active client companies is not readily apparent, CTI’s team will stick with you to find the right opportunity, or guide you to improve your process to find success. And via that, a brighter career path.