Manager – Lead Quality Care & Operations
Legacy Home Health Agency is currently seeking a results-oriented manager to oversee the daily operations of our Personal Assistance Services program. The successful candidate will be responsible for ensuring operational efficiency and high-quality service delivery.
The Role (What You’ll Do):
- Manage the daily operations of the PAS/PHC department, ensuring all client service plans are implemented as authorized.
- Direct the scheduling and assignment of personal care attendants to ensure 100% coverage and service continuity.
- Manage client files and electronic records in accordance with state licensing standards and Medicaid regulations.
- Serve as the primary liaison between the agency, clients, family members, and state case managers regarding escalated concerns with services and updates.
- Conduct regular reviews of service delivery to identify areas for operational improvement and staff training needs.
What You Bring:
- Experience: Preferred experience in supervising home care operations or care coordination.
- Communication: Exceptional interpersonal skills and the ability to de-escalate situations.
- Bilingual: Ability to communicate effectively with our diverse caregiver and client base.
Why Legacy?
- Supportive Leadership: Work with a team that values communication and problem-solving.
- Operational Impact: You're leading essential care services, ensuring vulnerable clients never miss a meal or a medication reminder.
- Professional Growth: We provide training and tools to help you excel.
Ready to lead? Apply today to help manage the care that allows our clients to stay safe and independent at home!
