Customer Service Representative

We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships.

Responsibilities:

• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.

• Prepare pricing quotes and related customer documentation within expected turnaround times.

• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.

• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.

• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.

• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.

• Review inventory information and customer demand activity to help address availability questions and order status concerns.

• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.

• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned

• Experience in customer service, inside sales support, or a similar order management role.
• Strong data entry skills with careful attention to detail and accuracy.
• Ability to prepare customer quotations and manage related documentation effectively.
• Well-developed organizational skills with the ability to handle multiple priorities at once.
• Comfortable working collaboratively with internal departments and external customers.
• Capable of remaining composed and productive in a deadline-driven environment.
• Clear communication skills and a customer-focused approach to problem-solving.