Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer GMin DuBois wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a Body Shop Customer Service Coordinator, you will have the following tasks.
While you take care of our customers, we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical, dental, and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms and name badges
- Employee assistance program
- Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Answer phones using polite and proper etiquette.
- Update customers via phone and electronically with CCC Update Plus.
- Open Repair Orders in CDK.
- Work with Production Manager and parts dept. to close Repair Orders in a timely manner.
- Ensure work files are complete, to contain warranties, procedures and authorizations.
- Work with estimator to schedule customers and confirm any additional repairs requested.
- Coordinate sublet work with vendors as necessary.
OTHER FUNCTIONS AND RESPONSIBILITIES:
- Ensure Repair plan in CCC is updated as needed.
- Maintain good housekeeping in your work area.
- May be required to take photos and assist with customer/vehicle check in.
