Account Executive (Account Manager)
Location: Springfield, MA
Type: Full-Time
Overview
At Market Mentors, we don’t just manage accounts; we drive outcomes. We operate as an extension of our clients’ teams, aligning strategy, execution, and performance to deliver measurable growth.
We are looking for an Account Executive who thrives in a fast-paced, integrated marketing environment. This role is responsible for owning client relationships, driving execution across teams, and ensuring work is delivered accurately, on time, and aligned with business objectives.
This is a high-visibility role that requires accountability, initiative, and the ability to lead both clients and internal teams with confidence.
What You’ll Do
Account Management
- Own the full client lifecycle, from onboarding through ongoing engagement
- Serve as the primary point of contact for assigned clients
- Lead regular client communications, including status updates, reporting, and strategic discussions
- Strategic planning through execution
Delivery Excellence
- Ensure all deliverables are accurate, on time, and aligned with expectations
- Maintain visibility into project status, timelines, and resourcing
- Proactively identify risks and solve issues before they impact delivery
- Uphold quality control across all work streams
Client Service & Growth
- Deliver exceptional client service that builds trust and long-term relationships
- Identify opportunities to expand services and drive account growth
- Bring forward ideas, insights, and recommendations that add value
- Actively contribute to client success and retention
Team Liaison
- Collaborate closely with internal teams including digital, creative, PR, and media
- Translate client needs into clear, actionable direction for internal teams
- Ensure alignment across all disciplines for integrated execution
- Keep communication flowing and teams accountable
Opportunity Identification
- Proactively identify new opportunities within existing accounts
- Support proposal development and scope expansion
- Partner with leadership on strategic growth initiatives
Problem Solving
- Address challenges quickly and effectively with a solutions-first mindset
- Navigate client feedback and internal constraints with professionalism
- Drive resolution while maintaining strong relationships
What We’re Looking For
- 3–5+ years of account management experience in an agency or related environment
- Strong understanding of integrated marketing (digital, traditional, PR, content)
- Exceptional communication and organizational skills
- Ability to manage multiple clients and priorities simultaneously
- Proactive, solutions-oriented mindset
- High level of accountability and ownership
- Comfort working in a fast-paced, deadline-driven environment
What Success Looks Like
- Clients view you as a trusted partner, not just a point of contact
- Work is delivered accurately, on time, and aligned with strategy
- Opportunities for growth are consistently identified and acted upon
- Internal teams are aligned, informed, and operating efficiently
- You bring ideas forward, not just questions
Why Market Mentors
We are a fully integrated marketing agency that connects strategy, creativity, and performance to drive real business results. Our team operates with urgency, accountability, and a shared commitment to delivering exceptional work.
You’ll be part of a team that:
- Works collaboratively across disciplines
- Values initiative and problem-solving
- Is committed to continuous improvement and innovation
- Operates as a true partner to our clients
If this describes you, send us your resume with a cover letter of why we should meet.
Market Mentors, LLC, 155 Brookdale Drive, Springfield, MA 01104
Great benefits include PTO, health, life, and 401(k). Fun and creative working environment.
EOE
