Customer Service Rep

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans

Cleveland, OH | $20/Hour | Potential Temp-to-Hire
September Start Class: September 14, 2026 (20 openings)

SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans, the nation's leading provider of legal benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.

If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.

Why Join MetLife Legal Plans?

$20.00 per hour

40 Hours Per Week

Monday-Friday Schedule

No Weekends

Paid Training

Career Growth Opportunities

Hybrid Work Potential After Training & Performance Milestones

Work for a Company Serving Nearly 5 Million Families Nationwide

Opportunity to Become a Permanent Employee

About the Role

As a Client Service Center Representative, you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.

This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.

Daily Responsibilities

• Handle approximately 55-60 inbound calls per day
• Assist members with legal plan questions and coverage details
• Provide attorney referrals
• Support website navigation and digital self-service tools
• Process enrollments and cancellations
• Investigate eligibility issues
• Document customer interactions within CRM and ticketing systems
• Support email and chat communications when assigned
• Deliver exceptional customer service with professionalism and empathy

Training & Work ScheduleTraining Schedule

Monday-Friday8:30 AM - 5:00 PM

Post-Training Schedules

Candidates must be available to work within the operating hours of:

7:55 AM - 8:05 PM EST

Potential schedules include:

• 7:55 AM - 4:25 PM
• 8:30 AM - 5:00 PM
• 9:00 AM - 5:30 PM
• 9:30 AM - 6:00 PM
• 10:00 AM - 6:30 PM
• 10:30 AM - 7:00 PM
• 11:35 AM - 8:05 PM

Schedules are assigned by seniority based on company process.

Hybrid Work Opportunity

Initially, all employees will work onsite for:

• Training period
• Additional 60 days following training

After demonstrating strong attendance, performance, and work habits, employees may qualify for a hybrid schedule:

2 Days In Office

3 Days Work From Home