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Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.
Job DescriptionAdhere to the Spa Policy & Standard Operating Procedures
Perform facialsand body treatments in a safe,professionaland hygienic manner
Act as an ambassador for the sparepresentingthe values of the brand and Accor
Maintaininventory ofproducts to perform treatments in an orderly and neat fashion
Maintain cleanliness standards of treatment rooms and facility
Report for appointments on time, including adequate preparation time, and thoroughly review appointmentsbeforeafter completing each service
Alwaysmaintaina courteous,friendlyand professional demeanor with guests/members
Assistin upkeep of esthetician roomand other areas offacilitywherepossible
Maintainappropriate trackingof guest medical formsand ensure each guest signs one prior to treatment
Recognize arrivals of all VIP guests arriving in both the spa and hotel
Responsible for driving the guest experience and communication amongst the colleagues orchestratinga smooth guest sequence delivery
Ensure guest preferences and special requests are accommodated to the best of theproperty’sand operation’s ability
Ensure guest satisfaction at all timesby assuring safety andguestservice is always the spa’sfirst priority
Perform regular treatments and facility audits tomaintainbrandstandards
Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfactionremainsa constant priority
Responsible forcontributing to daily andmonthly retail and/or treatment targets
Support the rest of your colleagues when requested
Maintain guest confidentiality at all times
Deal with any guest complaints, comments or concerns with discretion and urgency
Participate in daily/monthly communicationmeetings
Lead by example in following all safety procedures and practices by the property
Report any dysfunctional equipment, potentialhazardsor emergencies to managementimmediately
Other duties as assigned
LicensedAestheticianin the state of Pennsylvania.
All professional licenses are to be current
Must be able to work nights,weekendsand shift work.
Previousexperience as an estheticianpreferred.
Previousexperience in a luxury healthspa preferred.
Excellent communication and organizational skills.
Strong interpersonal andproblem solvingabilities.
Highly responsible& reliable.
Ability to focus attention on guest needs,remainingcalm and courteous at all times
What is in it for you:
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
All your information will be kept confidential according to EEO guidelines.