Job Summary:
The Billing Specialist plays a vital role in ensuring the financial health of the organization by creating invoices, processing payments, and effectively communicating with clients.
Job Responsibilities:
- Generate, review, and process client invoices in QuickBooks and other billing systems with a high level of accuracy
- Verify billing details including pricing, service codes, and client account information before invoice submission
- Assist with processing lab order payments received at the laboratory, ensuring accurate and timely documentation
- Support specimen handling processes to confirm payment has been received prior to processing
- Monitor and maintain accounts receivable, ensuring timely follow-up on outstanding balances
- Process incoming payments and accurately reconcile accounts
- Investigate and resolve billing discrepancies, payment issues, and account variances
- Respond promptly and professionally to client billing inquiries via phone or email
- Maintain accurate client records including billing terms, contract pricing, and contact information
- Assist with monthly billing cycles and financial reporting support as needed
- Coordinate with internal departments such as Client Services and Operations to resolve billing-related issues
- Process internal payments for supplies and vendor invoices when applicable
- Maintain documentation and compliance with internal financial procedures and recordkeeping standards
- Support continuous improvements in billing processes and workflow efficiency
- Perform additional tasks or special projects as assigned by leadership
Qualifications & Skills:
- High School Diploma or equivalent required; Associate?s or Bachelor?s degree in Accounting, Finance, Business Administration, or a related field preferred
- 3+ years of billing, accounts receivable, or revenue cycle experience (healthcare or laboratory billing experience strongly preferred)
- Experience using QuickBooks or similar accounting software required
- Proficiency in Microsoft Office Suite, particularly Excel
- Experience with medical billing platforms, laboratory billing systems, or healthcare software is a plus
- Strong understanding of billing processes, payment reconciliation, and accounts receivable management
- Excellent attention to detail and strong numerical accuracy
- Strong organizational and time-management skills with the ability to meet deadlines
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Excellent written and verbal communication skills
- Strong customer service mindset and ability to professionally interact with internal teams and clients
- Ability to maintain confidentiality and handle sensitive financial information with discretion
