Are you someone who thrives on solving problems, building strong customer relationships, and being the goto expert others rely on? Do you love working in a fastpaced environment where no two days are the same? If so, we’d love to meet you!
We’re looking for an energetic, customerobsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customerswhile also serving as a mentor and leader within our Customer Service team.
What You’ll Be Doing
As a Customer Service Specialist, you’ll play a critical role in delivering a bestinclass customer experience from order entry to final delivery.
Customer Experience & Order Management
- Own customer orders endtoend, ensuring accuracy, pricing, lead times, and ontime delivery
- Proactively review open orders and communicate changes before customers have to ask
- Create shipping releases and manage expedited shipments when needed
- Process returns, credits, samples, and pricing requests with speed and accuracy
- Partner closely with Sales and crossfunctional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)
CRM & Process Excellence
- Maintain customer data and contacts in Salesforce CRM
- Capture customer insights, interactions, and trends to drive continuous improvement
- Escalate and resolve system, process, or order issuesseeing them through to closure
- Maintain strong product and process knowledge
SeniorLevel Impact
In this leadershipfocused role, you’ll go beyond daytoday service:
- Lead customer meetings focused on open orders, inventory, and service performance
- Create custom reports, spreadsheets, SOPs, and training materials
- Assist Sales with onboarding new customers and managing highlevel accounts
- Lead or participate in special projects that improve customer service processes companywide
What We’re Looking For
- Exceptional customerfacing communication and listening skills
- Actionoriented, diplomatic, and comfortable working with urgency
- Positive, patient, and teamfocused attitude
- Strong problemsolver who thrives on challenges
- Ability to juggle multiple priorities in a fastpaced manufacturing environment
Apply today and help us deliver outstanding experiencesone customer at a time.
