Receptionist/Appointment Coordinator Call Center

Jim Coleman Automotive is seeking a friendly, professional, and customer-focused Receptionist/Appointment Coordinator to join our team. This role is responsible for handling inbound and outbound calls to schedule appointments for customers visiting the dealership.The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.This is a great opportunity for someone with strong communication skills who enjoys working with people in a fast-paced environment. No previous automotive experience is required - we will provide the training needed to be successful. Experience in customer service, hospitality, or call center environments is a plus.Responsibilities:Answer inbound calls and schedule customer appointmentsMake outbound calls to confirm and set appointmentsGreet customers upon arrival and check them in for their scheduled visitProvide a professional and welcoming first impression for all guestsMaintain accurate appointment records and customer informationQualifications:Friendly, outgoing personalityProfessional appearance and demeanorStrong communication and organizational skillsAbility to multitask in a fast-paced environmentAvailability to work evenings and some weekendsBenefits:Health insurance (medical, dental and vision)401(k)Paid vacationSSL (sick leave)Paid holidaysDisabilityLifeInsuranceApplicants have rights under Federal Employment LawsFamily & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmlaEqual Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-posterEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf