Account Manager

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu?from routine panels to advanced biomarkers?across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we?ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary:
An Account Manager at Access Medical Laboratories responsibilities would include maintaining and fostering relationships with current clients. Assisting clients with their day to day needs, as well as serving as a liaison between client and multiple departments within the company.

Responsibilities:

• Build and maintain strong, long-lasting client relationships by understanding their needs and objectives
• Serve as the main point of contact for client inquiries, concerns, and escalations
• Communicate regularly with clients to provide updates, gather feedback, and address any issues via phone and email
• Collaborate with internal teams, such as Sales, Billing, and other areas in Operations, to ensure client needs are met
• Proactively identify and resolve any issues or challenges that arise during the course of the client relationship
• Ensure overall client satisfaction and efficiency of accounts
• Strong phone contact handling skills and active listening
• Additional tasks may be assigned at any time by the supervisor

Skills & Qualifications:

• High School Diploma is required
• 1+ years of Account management experience
• 3+ years of Customer Service Experience
• Proficient in CRM and Microsoft Office Suite
• Strong communication skills
• Proven ability to consistently and positively contribute in a fast-paced environment
• Excellent problem-solving abilities
• Strong phone and email etiquette