Case Manager Supervisor

Plexos is seeking an experienced Case Manager Supervisor to support a Wildfire Disaster Recovery program in Ruidoso, New Mexico. The role of the Case Management Supervisor is to support all program staff to ensure the highest standard of service delivery. The Case Management Supervisor oversees all case management activities, performs quality control procedures, and provides accurate, up-to-date data for reporting requirements. The Case Management Supervisor trains and guides the case managers’ work and evaluates their performance in line with program requirements.

About Plexos Group:

Plexos Group is a leading program delivery and project management company. Our experienced subject matter experts streamline large-scale and complex capital, infrastructure and disaster recovery projects funded by federal and other public and private sources. We design, staff, and manage all facets of programs across infrastructure, construction, education, housing, and healthcare vertical business lines. Since our founding in 2012, we’ve helped state and local governments, public agencies, school districts, and private stakeholders restore continuity and build resilience for the communities and constituents they serve.

Responsibilities:

• Provide direct oversight to case managers, evaluate their work, perform quality control checks, and ensure effective service delivery.
• Serve as a direct supervisor for assigned case managers, and lead efforts relating to team onboarding, management, and (as necessary) disciplinary action for direct reports.
• Collect and share up-to-date case and program data with the Data Entry Specialist, program stakeholders, leadership, and the development team.
• Assist with required program reporting, deliverable drafting, and maintaining the system of record.
• Provide information and feedback on the system of record, assist with design based on programmatic needs, and test the system for performance and effectiveness.
• Evaluate Disaster Recovery Plans, resident and community progress, and overall program effectiveness.
• Collaborate with internal and external partners and leadership to expedite resource and assistance provision for affected communities.
• Ensure coordination and collaboration between State case managers, voluntary case managers,VALs, and the Claims Office.
• Aid in the development of policies and procedures.
• Advocate for resident needs, assess assistance effectiveness and communicate unmet needs to inform organizations providing assistance.

Basic Qualifications:

• Minimum 3 years of experience as a Case Manager Supervisor or similar role for a community-based program.
• Bachelor's Degree in related field preferred

Plexos Group LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on individual merit, skills, and performance, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. Plexos Group is committed to providing a workplace environment free from discrimination and ensuring equal opportunity for all employees.

The Plexos Group, LLC employs the most experienced and innovative professionals in the field of disaster recovery management who have completed similar work for municipal, state, and federal agencies. Our project team has more than 100 years of combined experience in managing disaster recovery and has led disaster recovery programs in excess of $25 billion.