The Commercial Account Manager is responsible for driving profitable commercial growth through proactive prospecting, consultative selling, and exceptional customer relationship management. This individual is a highly motivated hunter who thrives on identifying opportunities, opening doors, building long-term partnerships, and closing profitable business.
Success in this role requires a strong understanding of Integrated Pest Management (IPM), outstanding communication skills, strategic territory management, and the ability to earn the trust of decision-makers across a wide range of industries including property management, healthcare, food processing, manufacturing, education, hospitality, and government facilities.
Primary Responsibilities
Business Development
- Generate new commercial business through cold calling, prospecting, networking, referrals, and community involvement.
- Identify and pursue high-value commercial accounts.
- Build and maintain a healthy sales pipeline using CRM tools.
- Schedule appointments with decision-makers and facility managers.
- Conduct professional facility inspections and needs assessments.
- Develop customized pest management solutions based on Integrated Pest Management (IPM) principles.
- Prepare and present professional proposals.
- Negotiate pricing while protecting company profitability.
- Consistently achieve or exceed monthly and annual sales goals.
Account Management
- Develop trusted advisor relationships with commercial customers.
- Maintain regular communication with existing clients.
- Conduct periodic account reviews.
- Identify expansion opportunities within existing accounts.
- Coordinate with Operations to ensure exceptional service delivery.
- Resolve customer concerns professionally and promptly.
- Maintain high customer retention through proactive relationship management.
Sales Execution
- Deliver persuasive sales presentations.
- Demonstrate a consultative sales approach.
- Understand customer pain points and recommend value-driven solutions.
- Effectively overcome objections.
- Confidently ask for the business and close opportunities.
- Follow up consistently throughout the sales cycle.
Territory Management
- Develop a strategic territory growth plan.
- Prioritize high-potential prospects.
- Maintain accurate prospect and customer records.
- Track sales activity, forecasts, and pipeline progression.
- Participate in networking events and local business organizations.
Required Skills
The ideal candidate possesses:
- Exceptional prospecting and cold-calling ability
- Strong hunter mentality
- Excellent verbal communication skills
- Outstanding written communication skills
- Professional presentation skills
- Relationship-building expertise
- Negotiation skills
- Closing ability
- Strategic thinking
- Time management
- Organization
- Self-motivation
- Competitive drive
- Problem-solving ability
- Ability to influence executive-level decision-makers
- Strong business acumen
- CRM proficiency
- Microsoft Office proficiency
Preferred Experience
- 3+ years of outside B2B sales experience
- Commercial pest management experience preferred
- Experience selling facility services or commercial services
- Experience prospecting through cold calling and networking
- Proven history of meeting or exceeding sales goals
- Experience selling to:
- Property Management Companies
- Manufacturing Facilities
- Food Processing Facilities
- Healthcare Facilities
- Schools & Universities
- Warehouses
- Hospitality
- Multi-Family Housing
- Government Facilities
Knowledge Requirements
The successful candidate will understand:
- Integrated Pest Management (IPM)
- Commercial pest management practices
- Rodent management programs
- Insect biology and behavior
- Commercial sanitation principles
- Food safety standards
- Regulatory compliance
- Facility inspections
- Proposal development
- Commercial service agreements
Key Performance Indicators (KPIs)
The Commercial Account Manager will be measured on:
- New Commercial Revenue
- Gross Margin
- New Accounts Sold
- Pipeline Growth
- Cold Calls Completed
- Prospect Meetings Scheduled
- Proposal-to-Close Ratio
- Close Percentage
- Customer Retention
- Existing Account Growth
- Referral Generation
- CRM Activity Compliance
Characteristics of Top Performers
Top performers in this role:
- Hunt every day.
- Never wait for opportunitiesthey create them.
- Build relationships before asking for business.
- Are disciplined with prospecting.
- Stay organized.
- Communicate professionally.
- Handle rejection with resilience.
- Focus on solutions instead of products.
- Continuously learn their industry.
- Deliver on every promise.
- Treat every customer like a long-term partner.
Why Join Our Team?
At PestNow, we don't simply sell pest controlwe provide peace of mind through industry-leading Integrated Pest Management solutions. We invest in our people, reward performance, and provide the tools, training, and support needed to build a successful commercial sales career.
If you're competitive, driven, and passionate about helping businesses protect their people, property, and reputation, we'd love to talk with you.
Compensation
- Competitive Base Salary
- Uncapped Commission Program
- Performance Bonuses
- Vehicle Allowance or Company Vehicle (if applicable)
- Health, Dental & Vision Insurance
- Company Paid Life Insurance/LTD
- 401(k) /match
- Sick/Paid Time Off
- 9 Paid Holidays
- Employee Assistance Program
- Ongoing Professional Development
- Career Advancement Opportunities
Ideal Candidate Profile
The ideal Commercial Account Manager is more than a salespersonthey are a strategic business developer. They have the discipline to make cold calls every day, the confidence to engage C-suite executives and facility managers, the curiosity to uncover operational challenges, and the expertise to design solutions that create lasting value. They thrive in a competitive environment, embrace accountability, and are motivated by building a book of business through persistence, professionalism, and exceptional customer service.
