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If you love helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, youll fit right in with our team. Were a busy, second-generation local insurance agency with offices in both Hudson and Fairlawn and were looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
Weekly team meetings
Team-building events
Paid holidays
Half-day off for birthday
Lunch and learn events
Home and work life balance
Community involvement
Collaborative work environment
Business casual attire
Monthly commission opportunity
Monthly bonus opportunity
Sales incentives
Answer incoming calls provide friendly, knowledgeable support
Welcome customers create a warm, professional in office experience
Take payments and handle billing inquiries handle transactions accurately and efficiently
Process policy changes assist customers with everyday insurance needs
Sell expanded market insurance policies classic car, vacant home, commercial, etc.
Identify cross-sell and referral opportunities for the team
Collect signatures & documentation follow up with customers to complete required items
Support agency operations jump in where needed to help the team succeed
Active Property & Casualty license preferred (must obtain within 30 days of hire; licensing assistance available)
Multi-tasking ability in a busy office
Comfort with web-based tools and digital workflows
Process oriented mindset with strong attention to detail
Excellent communication skills written and verbal
Problem solving skills and a customer first approach
Pride in your work and commitment to quality
Team focused attitude with willingness to learn