Customer Service Representative

We are looking for a Logistics Coordinator to support daily order processing and shipping coordination for a long-term contract opportunity near Mahwah, New Jersey. This position is ideal for someone who enjoys providing responsive customer support, managing purchase order details accurately, and working across fulfillment activities to keep operations running smoothly. The role requires strong attention to detail, clear communication, and comfort using SAP in a fast-paced environment.

Responsibilities:

• Process incoming purchase orders accurately and enter order details into SAP to maintain complete and timely records.

• Coordinate outbound shipment activities, including preparing and managing FedEx-related shipping support as needed.

• Respond to customer service inquiries with professionalism and provide updates related to orders and delivery status.

• Review order information for accuracy and resolve discrepancies before processing to prevent delays.

• Work closely with internal teams to support smooth fulfillment and ensure customer requests are handled efficiently.

• Maintain organized documentation related to orders, shipments, and customer interactions for tracking purposes

• Prior experience in customer service, order entry, or a related operational support role.
• Hands-on experience processing purchase orders with a high level of accuracy.
• Working knowledge of SAP for entering and tracking order information.
• Familiarity with shipping support and coordination, including FedEx or similar carriers.
• Strong written and verbal communication skills with a customer-focused approach.
• Excellent organizational skills and attention to detail in a deadline-driven setting.