Accounts Receivable Collections Manager
Roseland, New Jersey (On-site)
Full-time
Position Overview
We are seeking a detail-oriented and proactive Accounts Receivable Collections Manager to oversee all aspects of residential and commercial customer collections. This role involves managing outstanding accounts, ensuring timely payments, maintaining accurate records, and enforcing credit policies to support the company’s cash flow and customer service goals. The ideal candidate will be skilled in communication, negotiation, and problem-solving, with strong organizational and analytical abilities.
Key Responsibilities
- Manage and monitor all Accounts Receivable (A/R) activity, ensuring accuracy and timeliness of customer billing and payments.
- Oversee the collections process for both residential and commercial customers.
- Contact delinquent accounts via phone, email, and written correspondence to arrange payment and resolve disputes.
- Evaluate customer payment histories and determine appropriate collection strategies.
- Place delinquent accounts on stop service in accordance with company policies.
- Prepare and maintain aging reports, payment records, and collection notes.
- Collaborate with internal departments (Sales, Operations, Customer Service) to resolve billing or service-related issues impacting payment.
- Recommend accounts for escalation, write-off, or legal action when necessary.
- Develop and enforce credit and collection policies to minimize risk and improve DSO (Days Sales Outstanding).
- Provide regular reporting and updates to management on collection status and trends.
Qualifications
- 3–5 years of experience in Accounts Receivable and Collections management, preferably in a residential or commercial service-based environment.
- Strong knowledge of billing systems, A/R reconciliation, and collection best practices.
- Excellent communication and negotiation skills.
- Proficiency in Microsoft Office Suite (especially Excel); experience with accounting or ERP systems (e.g., QuickBooks, NetSuite, Sage) is a plus.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- High degree of professionalism and discretion when dealing with customers.
- Must work on-site in Roseland, New Jersey.
Compensation & Benefits
- Competitive salary based on experience
- Health insurance
- Paid time off
- Opportunities for professional development and advancement
