Customer Service Representative - Personal Lines

Customer Service Representative

W-2 | Full Benefits | Monday–Friday | No Weekends

About Do Right Insurance

For over 60 years, Do Right Insurance has meant exactly what the name says doing the right thing for clients and teammates alike. We're an independent agency partnering with top carriers to deliver honest, personalized coverage for individuals and businesses across Utah. We take our work seriously, invest in our people, and genuinely enjoy showing up every day.

The Opportunity

This is a great entry point into the insurance industry and a real career, not just a job. As a Customer Service Representative, you're the person clients count on. You'll handle their questions, solve their problems, and make them feel taken care of. If you're someone who takes pride in doing things right and actually enjoys helping people, you'll thrive here.

What You'll Do

• Serve as the primary point of contact for client inquiries, policy changes, and billing
• Handle inbound calls and correspondence with professionalism and care
• Find solutions proactively don't just answer questions, anticipate them
• Collaborate with the team to make sure every client gets the right outcome
• Stay current on products, carriers, and coverage options

How Success Is Measured

• Accuracy on policy changes
• Documentation accuracy
• Note-taking
• 24-hour turnaround on client requests
• Client satisfaction

What We're Looking For

• Prior customer service or insurance experience preferred but we'll train the right person
• Strong communicator, written and verbal
• Detail-oriented and able to juggle multiple tasks without dropping the ball
• Proactive attitude and genuine desire to help people
• Comfortable in a fast-paced, team-oriented environment

Compensation & Benefits Pay:

• Competitive salary based on experience
• Performance-based bonus opportunities

Benefits:

• Health, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company matching
• Paid time off (PTO) + paid holidays

The workplace:

• Free lunch every Friday
• Fully stocked break room
• On-site bowling alley
• Collaborative, fun office environment
• Monday–Friday schedule no nights, no weekends

Room to Grow

We invest in our people. Many of our producers and senior team members started in service roles. If you want to build a long-term career in insurance, this is a strong place to start.

Do Right Insurance is an equal opportunity employer committed to an inclusive workplace.

If this sounds like you, we'd love to meet you come join our team!