POSITION: Maintenance Team Leader (Full-Time, Non-Exempt)
REPORTS TO: Community Manager
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
LOCATION: South to Southeast San Antonio
SUMMARY
The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.
RESPONSIBILITIES (Including but not limited to)
- Ensure that the property maintains exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
- Perform routine maintenance and repairs in apartments and common areas,
- including electrical, plumbing, HVAC, carpentry, and appliance repair.
- Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
- Maintain a safe, tidy, and sanitary clubhouse, office, model, hallways, and all other common areas.
- Ensure that the property is free of trash, debris, and animal waste.
- Ensure that the grass and landscaping are well-maintained, including the watering of flowers.
- Ensuring the best possible appearance of each apartment prior to new residents moving in.
- Advise supervisor of items needing additional attention in the apartment, i.e., ripped carpet, torn linoleum, window or door repair, etc.
- Assist with apartment turnovers as directed.
- Communicate with the Community Manager regarding any problems with maintenance or curb appeal that require further attention.
- Respond appropriately to emergencies, according to policies and procedures.
- Participate in and attend all required in-service training sessions.
- Ensure understanding and compliance with all policies and procedures.
- Contribute to resident satisfaction by ensuring that customers’ expectations are met or exceeded.
- Provide emergency maintenance coverage as part of an on-call rotation (if applicable).
