Job Description
We are looking for a Billing Clerk to support utility and airport billing operations for a Contract position based in Dallas, Texas. This role focuses on producing accurate billing records, assisting with collections activity, and providing responsive service to customers with account-related questions. The ideal candidate is organized, comfortable working with computerized billing systems, and able to collaborate with multiple departments to keep billing processes running smoothly.
Responsibilities:
• Prepare billing statements, reports, and related documentation for utility and airport accounts with a strong focus on accuracy and deadlines.
• Communicate with customers to address questions, investigate account concerns, and help resolve billing or collection issues in a courteous manner.
• Work closely with internal departments to coordinate meter-related services, account updates, and move-in requests.
• Support monthly, interim, and year-end billing and collections reporting by organizing data and assisting with process tracking.
• Assist with account reconciliation activities and contribute to special assignments directed by the billing leadership team.
• Provide backup coverage for the supervisor by independently handling utility and airport billing workflows when needed.
• Maintain reliable billing records within computerized systems and help monitor collection and payment activity.
• Participate in additional event-related or departmental duties as assigned in support of operations.• Experience performing billing, collections, or account support duties in an administrative or finance-related environment.
• Working knowledge of billing statements, payment processing, and computerized billing systems.
• Strong customer service skills with the ability to handle account questions clearly and professionally.
• Ability to review detailed information carefully and produce accurate work within required timelines.
• Comfortable coordinating with multiple departments to support service requests and account updates.
• Proficiency with standard office software and data entry tasks.
• Strong organizational skills and the ability to manage changing priorities with minimal supervision.
