WIC Client Service Rep

WIC CLIENT SERVICES REPRESENTATIVE:

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.

As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.

As a WIC Client Services Representative, you will greet and register WIC participants in a prompt, pleasant, and helpful manner. Assess client eligibility in accordance with WIC state guidelines. Maintain client confidentiality and ensures compliance with HIPAA and WIC policy and procedures.

SUPERVISOR RESPONSIBILITIES: None

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets patients in a prompt, pleasant, and helpful manner and provides any necessary instructions/directions.
• Answers all WIC phone lines, responding to callers’ inquires, directing calls, and taking messages.
• Schedules appointments for WIC certifications, re-certifications, nutrition education.

-Prescreens applicants as required.

-Through-out the day, calls WIC clients who failed to show for their appointment in order to reschedule the missed appointment.

• Screens applicants for eligibility in the WIC program.

-Verifies applicant residency, income, identification, and Medicaid status. Completes and reviews client registration information for participant’s electronic WIC record and sets up EBT accounts

-Ensures certification documents and other records are accurate and complete prior to submission.

-Maintains documentation in client’s electronic record according to WIC guidelines.

-Issues required notification to ineligible participants.

• Assist applicants with completion of WIC signature page, including explanation of the Eligibility for Public Benefits, Consent for Services and The Rights and Responsibility sections.
• Assists the Nutrition department to promote WIC objectives and ensure optimum client flow.

-Encourages WIC participant utilization of the nutrition education component.

-Encourages and promotes breastfeeding.

-Performs height and weight measurements when necessary

-Issues farmers market checks where appropriate.

• Updates WIC booklet in compliance with service indicated on the booklet, i.e., , nutrition counseling, recertification, and medical data update.
• Provides referrals to other community services and agencies in accordance with agency referral policy.
• Offers the opportunity to register to vote and provide assistance to applicants.
• Performs downtime activities when clinic flow is slow:

-Maintains work area and lobby in neat and orderly manner.

• Coordinates supply needs with Supervisor.
• Meets or exceeds productivity goals.
• Completes reports/projects in an accurate and prompt manner.
• Fully embraces the HCCI program and practices the principles on a daily basis with patients, staff, and guest utilizing the care giver pledge.
• Checks emails on a regular basis to remain current on any changes that may impact department.
• Works in conjunction with other Client Services Representatives to promote a “team effort”.
• Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested.
• Performs duties in accordance with NHC Standards of Conduct and Mission Statement.
• Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.

REQUIRED SKILLS / ABILITIES:

• WIC – demonstrates a working knowledge of WIC policies and procedures; maintains knowledge of, and acts in accordance with, current NHC policies and procedures.
• Problem solving-identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal skills-maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.
• Oral communication-speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.
• Written communication-edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing-prioritizes and plans work activities, uses time efficiently.
• Quality control-understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties.
• Adaptability-adapts to changes in the work environment, work location, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability-consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security-actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Computer & Math- proficient in the use of practice management software to efficiently and accurately perform duties; proficient in basic math to make simple calculations.
• Insurance – first floor PSR staff need to be certified navigators.

REQUIRED QUALIFICATIONS:

Education / Training - High School Diploma or GED. Specialized training in office/secretarial work preferred.

Experience: A minimum of one year in an office setting, previous computer experience.

Licensure/Certification: None

Physical Requirements:

Prolonged sitting; infrequent to occasional standing; frequent walking. Requires ability to lift and carry items weighing up to 10 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate office and related electronic equipment. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions.

Work Environment:

Normal clinic environment. Work may include irregular hours, including evenings and weekends. Involves frequent contact with patients, other staff, and physician offices. Interaction with others is constant and interruptive. Contact may involve dealing with sick, angry, or upset people. OSHACategory III - Tasks do not involve contact with blood or body substances and the performance of Category I or II tasks are not a condition of employment.

Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at