Benefits:- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Receptionist. Amber Word is seeking an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience delivered with excellence. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent growth potential.
As an Agent Team Member, you will be responsible to
- Greet each customer when they walk in.
- Answer and route all calls.
- Checking voice mail and creating tasks for team members.
- Process incoming and outgoing postal mail.
- Set- appointments & update calendar for team members.
- Assist with planning and setting up events & outings.
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
As an Agent Team Member, you will need to be
- Dedicated to customer service.
- Present a professional & friendly appearance.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills (written, verbal and listening) to assist customers and coordinate with other agency team members.
- Self-motivated.
- High School Diploma (College experience preferred).
- Proactive in problem-solving.
- Bilingual - Spanish preferred.
- This position may require you to work certain evenings (for marketing/events) and/or Saturdays.
As an Agent Team Member, you will receive...
- Hourly pay.
- Growth potential/Opportunity for advancement within my office.
- Paid time off (vacation / personal days).
- Health benefits.
- Valuable career-building experience.
