Summary
The Quality Representative contributes to meeting Langham Logistics goals of exceptional Client service, quality,processimprovement,andprofitabilitybyperformingthefollowingtasks:
- Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;
- Gathering all applicable information to determine if a shipment has a discrepancy
- Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
- Collaborate among departments on discrepancies or questions for deviating material
- AssistingtheQualityManagerwithprojects;
- Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement.
- Performing accurate inventory counts, identifying and tracking errors, and communicating with external and internal stakeholders to support case management.
Key Outcomes Expected
TheQuality Representativeisexpectedto:
- WorkaccordingtoLanghamLogistics company values,policiesandprocedures;
- Meetestablishedqualityandproductivitymetrics;
- Keepwork areasneat andclean;
- Acceptorrejectmaterialbasedonquality/regulatorystandardsandClientrequirements;
- Physicallycheckallincomingandoutgoingmaterialsfordamageandotherdiscrepancies;
- Identifyandreportdiscrepanciesbetweenpaperwork/ordersandphysicalproductdelivered;
- InitiateandoverseequalityrecordsinQT9;
- Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area;
- Ensuring proper documentation for client communication as it relates to discrepancies and damages
- Provide courteous, professional service to both internal and external stakeholders;
- Present a positive image of Langham Logistics.
Critical Skills, Knowledge and Behaviors
- Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
- Analytical Skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
- Teamwork - ability to establish professional relationships and rapport with internal and external peers and management.
- Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
- Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format
- High detail orientation and accuracy.
Education and Experience
- High school diploma or GED required.
- 1-2 years’ experience in Quality Control or related field within a GMP facility
- Forklift experience a PLUS
Work Environment and Physical Demands
Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).
