Mailroom Processor/Portfolio Support Representative

Summary/Objective: LDF Holdings is seeking a full-time Mail Processor / Portfolio Support Agent to support our Call Center operations. LDF Holdings is a portfolio management company operating in the online lending industry. Our portfolios provide short-term installment loans to underserved consumers nationwide.
This position plays an important role in the daily operations of the Call Center, with a primary focus on processing incoming physical and electronic mail while also providing Portfolio Support Agent support. The role is responsible for accurately processing and maintaining mail and account documentation, assisting customers and applicants, and supporting account-related activities in a fast-paced, high-volume environment.

Essential Duties: Specific duties include, but are not limited to, the following:

Mail Processing & Operations:

• Receive, sort, and distribute incoming mail by portfolio.
• Scan, log, file, and electronically process documents in a timely manner.
• Operate equipment to scan, weigh, post, email, deposit, and store mail items.
• Identify and escalate high-priority documents (e.g., complaints, subpoenas, legal notices).
• Maintain organized digital and physical filing systems.
• Process and submit payment deposits to banking partners and clients.
• Ensure procedures are followed and reflect current processes.

Customer Support & Communication:

• Receive inbound and/or place outbound calls to customers and applicants.
• Assist customers with inquiries, concerns, and account-related requests.
• Review and verify customer account information.
• Communicate with internal and external stakeholders regarding mail and account activity.

Performance & Compliance:

• Meet quality assurance, compliance, and performance metrics.
• Maintain accurate and consistent documentation.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this role. Duties, responsibilities, and activities may change at any time with our without notice.

Required Skills:

• Ability to work effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Attention to detail and accuracy in documentation
• Ability to receive feedback and adapt to processes.
• Professional and calm approach to customer interactions.

Supervisory Responsibility: This role has no direct supervisory responsibilities.

Work Environment: We operate in a relaxed, professional, and team-based office environment. Our team is comprised of collaborative, diverse, and forward-thinking individuals. Collectively, we encourage growth, development, and success for the organization, our team, and the local community we serve.

Position Type/Expected Hours of Work: This is a Part-Time position. Days and hours of work are primarily Monday through Friday, 8:00 AM – 4:30 PM. Total hours may vary but not to be less than 15 hours/wk. Occasional evening and weekend work may be required as role duties demand.

Travel: Little to no travel is expected for this role.

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Physical Requirements: The physical demands described here are representative of those a team member must meet to successfully perform the essential functions of this job. To fulfill the duties of this position, the employee is regularly required to:

• Lifting: Ability to lift and move up to 25 pounds.
• Stationary Positions: Sit for extended periods while utilizing dual monitors.
• Communication: Verbally communicate effectively both in person and via an internal phone system.
• Manual Dexterity: Frequently use a keyboard and mouse for data entry and navigation.
• Mobility: Stand, bend, or reach as necessary to complete daily tasks.

Required Education and Experience:

• High school diploma or equivalent.
• 1 year of experience in an office, clerical, or business environment.

Preferred Education and Experience:

• 1 year of customer service experience.

Required Pre-Employment Screening: LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.