Behavioral Health -Patient Access Center Referrals - MA

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Patient Access Center Specialist-MA will be the clinical resource for triage calls, answer clinical questions within the scope of their position, prepare medication refills, assist with scheduling urgent specialist appointments and perform other duties as required.

FUNCTIONS OF THE POSITION:

• Answers phone calls with excellent customer service skills.
• Schedules patients within the algorithm designed.
• Serves as the clinical resource for any scheduling, triage and prescription refill questions within the patient access center.
• Take first call for triage and refill related questions.
• Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
• Works closely with each practice to ensure all data items are accessible and in the correct standard within the patient EMR.
• Provides directory information to internal and external inquirers.
• Acts in a professional manner at all times.
• Knowledgeable of all departments and services available in the facility.
• Perform other duties as required.

SKILLS REQUIRED FOR SUCCESS:

• We will accept Certified MA or non-certified MA.
• Medical Assistant Training is a plus.
• One year of professional experience preferred, preferably in an office setting.
• Lab expereince Preferred

HOW WE SUPPORT YOU: