We are seekingBilingual and Non-Bilingual Customer Service Representatives for our Middle River, MD location. Must have at least 6 months of previous call center experience. This is a long term contract based position. Serious inquiries ONLY should apply.
Non-Bilingual: Pay rate is $17.00/hr. paid on a weekly basis
Bilingual: Pay Rate is $18.50/hr. paid on a weekly basis
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
- Assists customers with the account opening process
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
- Performs account maintenance, including account changes, adjustments, and statement requests
- Contacts customers for additional account information
- Assists in problem correspondence as required
- Prepares reports including CSR Daily Activity report and cash out report
Requirements:
- Must be able to submit and pass a criminal background check
- Must be able to submit and pass drug screening
- Must have exceptional customer service skills
- High School Diploma Preferred
