Customer Service Call Center Representative

Customer Service Call Center Representative

Location:Onsite in Jacksonville, FL 32216
Pay Rate:$18.00 per hour

Operation hours:8:00 AM – 10:00 PM, Monday – Sunday

*Variety schedules available - Must work a weekend day

Training:3 weeks paid training

Job Summary:

We are seeking friendly, detail-orientedCustomer Service Representativesto assist with inbound calls regarding College Savings Plans. In this role, you will support parents, grandparents, and other individuals who have questions or need information about their savings plan options.

Responsibilities:

• Handle60–80 inbound calls per day
• Provide accurate information and follow call scripts provided
• Deliver excellent customer service in a professional and courteous manner
• Accurately document call details and customer interactions
• Navigate multiple computer screens and systems effectively

Qualifications:

• Call center customer service experience
• Strong knowledge ofMS Officeand ability to use multiple screens
• Computer literate and comfortable learning new systems
• Detail-oriented with strong organizational skills
• Friendly, professional, and service-focused communication style