Data Entry Customer Service, Hybrid

• Serves as the primary internal customer service contact for Field Sales Managers, Sales Representatives, and assigned accounts, demonstrating a high level of ownership, responsiveness, and professionalism.
• Manages a high volume of email correspondence daily, responding to inquiries regarding orders, inventory availability, pricing, shipping status, product information, account setup, and issue resolution within established service level expectations.
• Oversees the day-to-day administration of assigned national and regional accounts, ensuring accurate account maintenance and exceptional internal customer support.
• Processes customer purchase orders accurately and efficiently within SAP Business One, ensuring compliance with customer requirements, inventory availability, pricing agreements, and shipping timelines.
• Monitors and manages the complete order lifecycle from order receipt through shipment and delivery, proactively communicating updates and resolving obstacles to ensure customer satisfaction.
• Investigates and resolves order-related issues including returns, damages, shortages, billing discrepancies, shipping concerns, and purchase order variances, collaborating with internal departments as needed.
• Acts as a liaison between Sales, Operations, Warehouse, Logistics, Finance, and other stakeholders to ensure seamless order fulfillment and timely resolution of customer concerns.
• Provides exceptional support through phone, email, and internal communication channels by addressing inquiries related to product information, inventory levels, pricing, order status, and account-specific needs.
• Coordinates and executes custom orders, samples, new item launches, special projects, and VIP customer requests from initiation through completion with minimal supervision.
• Prioritizes multiple competing requests in a fast-paced environment while maintaining a high level of accuracy, attention to detail, and customer service.
• Completes open order reporting and order backlog analysis utilizing SAP Business One and other reporting tools, identifying and communicating potential risks or delays.
• Maintains responsiveness by acknowledging and addressing customer and internal stakeholder communications within established departmental response-time standards.
• Collaborates and works in tandem with team members to achieve department goals, improve workflow efficiencies, and provide consistent support coverage.
• Records personal daily punches and reviews and approves accurate bi-weekly time and attendance records in accordance with company policies.
• Actively participates in one-on-one meetings, team meetings, training sessions, and continuous improvement initiatives.
  
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Education, Experience, and Computer Skills:

• 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Prior experience communicating with customers via e-mail, highly desired
• College degree preferred
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with ERP systems, SAP Business One preferred

• Follows directions and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Communicate with clarity verbally and via e-mail
• Work collaboratively and as part of a diverse team
• Small project management skills and strong attention to detail