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Summary:
Sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.
Essential Dutiesinclude the following. Other duties may be assigned.
Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible.
Greet customers in a pleasant and timely manner and obtain vehicle information.
Write up customers’ vehicle problems accurately and clearly on the repair order.
Test drive the vehicle with customer as needed to confirm the problem or refer to the test technician.
Refer to service history, inspect vehicle, and recommend additional need service.
Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provide a complete and accurate written cost estimate for labor and parts.
Establish “promised time.” Check with dispatcher if necessary.
Obtain customer signature on repair order; provide customer with a copy.
Establish customers’ method of payment. Obtain credit approval if necessary.
Notify dispatcher of incoming work.
Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.