Customer Service Representative

Our sole purpose is to create a strong, long lasting partnership with our customers, and to deliver quality corrugated products. We are looking for a highly motivated, positive, detail oriented customer service representative with excellent problem solving skills.

The candidate for this position will work with customers and internal departments to enter orders, build specifications and handle important daily tasks. The candidate will work on existing business, develop strong customer relationships and ensure customers expectations are met. Multi-tasking and computer skills are necessary in this fast-paced and highly detail oriented environment.

Responsibilities

• Work with existing customers and getting back to customers promptly (this includes collection on past due accounts)
• Develop strong customer relationships through excellent communication skills
• Resolve problems by clarifying the customer’s complaint and determining cause and selecting/explaining the best solution to solve the problem
• Manage a high volume of calls and emails
• Communicating with internal teams
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Qualifications

• Communication skills
• Listening skills
• Customer Service Experience
• Ability to multitask and problem solve in a fast paced environment
• Efficiency, organizational and leadership skills
• Administrative skills

• Computer literacy in order to learn our computer system
• Microsoft Office Suite (Word, Outlook & Excel)

Job Type: Full-time (Monday-Friday)

Benefits: Health, Dental, 401K

Since the production of its first corrugated box in 1968, R & R Corrugated Packaging Group has established itself as a leader of corrugated converting operations in New England. Centrally located in Bristol Connecticut, R & R has 206,000 square feet of combined manufacturing and warehouse space. Our facility is equipped with state of the art machinery necessary to fulfill any of our customer’s packaging needs. Our sole purpose is to create a strong, long lasting partnership with our customers, and to deliver quality corrugated products.