SPRINKLER SERVICE TECHNICIAN
JOB DESCRIPTION
Job Responsibilities include but are not limited to:
- Diagnoses fire sprinkler system performance through observation, testing and setup
- Disassembles and reassembles sprinkler systems to perform trouble shooting and preventative maintenance
- Operates hand tools, power tools, gauges and measuring equipment to perform service to the system
- Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements
- Completes documentation of invoicing data based on hours worked and materials or equipment used to perform the service
- Explains the service charges and work performed to the satisfaction of the customer.
- Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review
- Other duties as assigned
Expectations:
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Safety First
- Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
- Ensure timely and accurate Incident and Accident Reporting
- Hold yourself accountable for all Safety Initiatives
- Hold yourself accountable for Safe Driving of Company Vehicles
- Ensure awareness and support of Stop Work Authority
- Complete all Training Requirements – Safety, Certifications, etc.
- Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
- Ensure all required documents are complete, accurate and professional, with required signatures
- Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management
- Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
- Keep jobsites clean and organized
- Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
- Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
- Timeliness – at the job on time; attendance; communication with supervisor; paperwork
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Maintain Quality Control i.e. reduce the need for return trips and warranty work
