Financial Counselor

Job Summary

The Financial Counseloris responsible fortimelyandaccuratefollow up and resolution of all unpaid patient balances. Responds to a high volume of patient calls generated from self-pay statements,analyzesself-pay balances todeterminepatient responsibility, obtains and entersaccurateinsurance information,establishespayment plans, processes patient payments,researchnon-collectible accounts for the collection agency.This individual will alsoinitiateself-pay collection calls topatient'songoing basis.They will act asa billing representativeto collect and resolve patient issues related to financial information on patient accounts,mainly forfinancial issues that could be one of the determining factors for the patient beingseenthat day.

Key Responsibilities

• Follows HIPAA guidelines in handling patient information

• Answer incoming calls from patients, physicians offices and insurances

• Resolves patient-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

• Reviewing open accounts for collection efforts.

• Review and monitor assigned accounts and all applicable collection reports.

• Provide timely follow-up on payment arrangements.

• Making outbound collection calls in a professional manner while keeping and improving customer relations.

• Set up payment arrangements if needed/applicable

• When reviewing accounts, makes sure all available resources of payment have been researched and exhausted. Identifies if there are issues and that information is communicated to the appropriate billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc.

• Billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc.

• Answers calls from the billing loop.

• Handles concerns or questions from patients to resolve claims and payment issues

• Assure compliance with all company plans, policies and procedures

• Be friendly with all patients and satisfy their questions and queries

• Complete insurance verifications, including understanding of contracted and non-contracted accepted insurances

• Consolidated Billing (SNF)

• Fulfill attorney requests for patient billing

• Write up patient overpayments for refund

• Run and complete aging reports

• Ability to work collaboratively with others and train staff on in office procedures as they relate to the AR department

• All other duties as assigne

Education and Experience

• High school diploma or equivalent required;Associate’s or Bachelor’sdegree in healthcare administration, business, or related field preferred.

• 2 years minimum Medical Office experience preferred in an AR department.

Preferred Qualifications & Skills

• Working knowledge of a large medical office

• Excellent written and verbal communication skills

• Organizational skills and ability to prioritize assigned workloads

• Knowledge of EMR and PM system