Parts & Cargo Equipment Inside Sales

We are seeking a highly motivated and mechanically knowledgeable Parts & Equipment Sales Specialist to join our team. The ideal candidate will possess a strong technical background combined with excellent communication and sales skills. They will work closely with clients to understand their needs and provide solutions, utilizing their in-depth knowledge of our products or services. The role requires providing expert advice and building strong client relationships to drive sales and achieve revenue targets.

ABOUT THE JOB:

Key Responsibilities:

1. Sales and Business Development:

· Generate and follow-up on leads and identify potential customers for Verduyn products, identifying opportunities for upselling and cross-selling based on customer needs.

· Develop and execute sales strategies to achieve sales targets and grow customer base

· Build and maintain strong relationships with existing and prospective customers to encourage repeat business and referrals

2. Customer Service:

· Provide customer service to customers and in-bound callers for cargo equipment and related flatbed trucking supplies.

· Understand customer needs, answering questions, and offering suitable solutions.

· Handle the sales of equipment and supplies to walk in customers.

· Work closely with customers (via telephone and email) as needed.

3. Product Knowledge:

· Learn and maintain deep knowledge of the parts and equipment offered, including their features, benefits, applications, and maintenance.

· Stay up to date on all new developments within the trucking industry regarding equipment needs.

4. Order Processing:

· Ensure timely processing of customer orders, including order entry, coordinating shipping and ensuring that products are delivered on time.

· Prepare accurate quotes for customers based on their requirements, including applicable taxes, discounts, and shipping costs.

· Filing invoices, packing slips and work orders.

5. Inventory Management:

· Stock and replenish the showroom as per Verduyn Tarps standards

· Maintaining a clean and orderly showroom on a daily basis

· Assist in monitoring inventory levels and ensuring that inventory levels are reported to the appropriate party to meet customer demand.

6. General:

· Provide back up to our Service team when necessary

· Handle cash, check, credit cards or debit cards transactions

· Other duties as required

ABOUT YOU:

• You’re an exceptional 'people-person' with a strong business acumen.
• Awesome customer service and support skills with a minimum of 3-5 years related experience.
• Ability to manage time effectively, prioritize tasks and work with a sense of URGENCY.
• Strong initiative and ability to handle increasing responsibility over time.
• Reliable and punctual team player with a POSITIVE ‘can-do’ attitude. You can be counted on to get the job done on time and with attention to detail.
• Proven experience in parts and technical sales, preferably in the trucking industry – knowledge of flatbed trailers would be a significant asset.
• Strong communication skills and the ability to build rapport with customers
• Excellent negotiation and problem-solving abilities
• Ability to gain an in-depth knowledge of all parts and equipment used in our industry, including technical specifications

OTHER REQUIRED SKILLS:

• Computer and technology competent.
• Proficient with MS Office and systems software as required.
• Experience with using accounting software; specifically, ERP experience would be a valued asset.
• Excellent telephone manner.
• Good written and verbal communication skills.
• Ability to lift up to 50 lbs.

Verduyn Tarps was founded in 1986 on the principles of Quality, Honesty and Service, and to this day, Verduyn Tarps is dedicated to operational excellence and delivering the highest quality products for an honest price while providing outstanding customer service. Based in metro Detroit and with 4 locations throughout Canada and the United States, Verduyn Tarps is the leading innovator in retractable tarping systems in the transportation industry.