We are looking to add a qualified and bilingual Service Advisor to our team! We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.
In addition to competitive pay, we offer our associates the following benefits:
- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Employee discount programs
RESPONSIBILITIES:
- Greets all customers promptly; providestimelyprofessional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions toidentifyservice needs, resolving customer concerns, andsellsadditionalservices whenappropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates withcustomeraboutstatusof work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closingadditionaladd-on sales.Inspectsevery finished repair order for propercompletion, andpricing accuracy, and legibility.
- FtechMeets or exceeds goals for add-on sales.
- Meets or exceeds OEM Customer Satisfaction Index expectations
- Delivers the right car in perfect condition every time.
- Identifiesrepeat customers/first timecustomerand treats them accordingly.
- Contactscustomers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminatessurprises forcustomerby reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customerviewpointand service follow-up issues.
*seehiring manager for details
