Position Summary
As a Retail Sales Associate, you’ll be the face of The UPS Store, delivering world-class customer services to all of our customers. You’ll assist customers with shipping, packing, printing, and business services, all while ensuring a clean and welcoming environment. You’ll learn all aspects of store operations and play a key role in keeping our customers coming back. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner, a flexible & quick thinker, a team player and has great work ethics with an “no job is too small attitude”.
Key Responsibilities
Customer Service & Sales
- Deliver exceptional service by greeting customers, assessing needs, and providing tailored solutions through being knowledgeable of products and services offered
- Promote and cross-sell products and services to enhance customer experience
- Handle inquiries, resolve issues, and maintain strong communication with customers and team members
Shipping, Packaging & Mail Handling
- Receive, process, and pack shipments and returns using established procedures
- Process returns and corporate accounts using established procedures
- Sort and distribute mail and packages accurately to customer mailboxes
Operations & Transactions
- Accurately process sales using POS systems, including cash and card transactions
- Perform beginning-of-day activities or end-of-day reconciliation of all payment types in compliance with procedures
- Operate shipping and business software systems efficiently
- Operate office equipment (copiers, printers, fax, laminating) safely and effectively
- Assist with document preparation and basic print/graphic tasks as needed
Store Maintenance & Inventory
- Maintain a clean, organized, and safe store environment
- Stock shelves, monitor inventory, and support merchandising efforts
Team Contribution & Development
- Stay informed on products, services, and industry trends
- Support team members, share knowledge, and perform additional duties as needed
Qualifications
- High school diploma or GED (required)
- Previous Retail or customer service experience is a must
- Strong verbal and written communication skills, including spelling and math
- Computer skills, including Microsoft Office and Adobe suites is recommended
- Proficiency with POS systems, retail math, and cash handling
- Detail-oriented, reliable, organized and a quick learner
- Ability to lift 40–50 lbs and stand for extended periods
- Have a helpful, friendly attitude and strong people skills
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Available to work on Saturday (9-5) and Sunday (11-4)
