SweatHouz Sales Associate
Health and Recovery 88, Inc. | Cleveland, OH Area
Department:Studio Sales
Reports To:Studio Manager
Job Type:Part-Time / Full-Time
Compensation:Starts at $15.00 per hour + complimentary SWTHZ membership sessions
About SWTHZ
SweatHouz (SWTHZ) is one of the fastest-growing recovery franchises in the country, with more than 100 open locations and over 400 licenses sold. Our mission is to accelerate the world's adoption of contrast therapy through private suite experiences featuring infrared sauna and cold plunge technology.
About Health and Recovery 88, Inc.
Health and Recovery 88, Inc. is a franchisee of SWTHZ developing10 locations across the Cleveland, Ohio area. With studios currently open in Ohio City and Strongsville and additional locations opening in the coming months, we're building a high-performing team focused on delivering an exceptional recovery experience to every member.
We're looking for aSales Associatewho is passionate about people, wellness, sales, and creating an outstanding customer experience.
Position Overview
TheSweatHouz Sales Associateis a frontline role responsible for driving membership growth, delivering exceptional guest experiences, and building lasting relationships with members.
Reporting directly to the Studio Manager, the Sales Associate serves as abrand ambassadorand plays an important role in the success and profitability of the studio.
This position is ideal for someone who isenergetic, outgoing, coachable, competitive, and genuinely enjoys helping people. You'll combine relationship-based sales with exceptional service to help guests discover how SWTHZ can support their wellness and recovery goals.
What You'll Do
Guest Experience & Membership Sales
- Welcome every guest and member with energy, professionalism, and a positive attitude.
- Conduct engaging studio tours and explain the benefits of SWTHZ's infrared sauna and cold plunge experiences.
- Ask questions to understand each guest's goals and recommend the membership or experience that best fits their needs.
- Clearly explain membership options, pricing, services, and promotions.
- Conduct confident and professional sales conversations.
- Enroll new members using established sales systems and processes.
- Help onboard new members and ensure they understand how to get the most out of their SWTHZ experience.
- Build relationships that encourage long-term membership and retention.
Prospecting & Lead Generation
- Follow up with prospective members and leads through phone, text, email, and other approved communication channels.
- Schedule appointments and studio visits with prospective members.
- Participate in local outreach, promotions, events, and marketing initiatives.
- Consistently execute daily sales and prospecting activities.
- Maintain accurate lead and customer information in company software.
- Follow up with prospects in a timely and professional manner.
- Identify opportunities to generate new leads and increase studio traffic.
Member Experience & Retention
- Learn members' names, goals, and preferences to create a personalized experience.
- Provide knowledgeable and attentive service throughout the member journey.
- Answer questions and resolve basic member concerns professionally.
- Build genuine relationships with members and create a welcoming studio environment.
- Encourage members to maintain consistent recovery routines.
- Support membership retention and identify opportunities to strengthen member relationships.
- Partner with the Studio Manager and leadership team to continually improve the member experience.
Studio Operations
- Help maintain a clean, organized, welcoming, and professional studio environment.
- Ensure treatment suites and common areas are prepared for members.
- Follow all studio policies, procedures, and safety standards.
- Assist with opening and closing responsibilities as assigned.
- Support inventory and retail organization.
- Communicate operational issues or member concerns to the Studio Manager.
- Represent the SWTHZ brand with professionalism at all times.
What We're Looking For
We're looking for someone wholoves people, enjoys sales, and wants to be part of a growing wellness brand.
Ideal Candidate
- Outgoing, friendly, and naturally comfortable talking with people.
- Confident initiating conversations with guests and prospective members.
- Motivated by achieving sales and performance goals.
- Passionate about health, wellness, fitness, recovery, or hospitality.
- Highly coachable and eager to learn.
- Reliable, punctual, and accountable.
- Positive and energetic, even in a fast-paced environment.
- Comfortable working independently while also being a strong team player.
- Professional and polished in person, on the phone, and through written communication.
Knowledge, Skills & Abilities
- Strong communication and interpersonal skills.
- Active listening and relationship-building abilities.
- Ability to understand customer needs and recommend appropriate solutions.
- Comfortable asking for the sale and handling common objections.
- Strong attention to detail and organizational skills.
- Ability to learn and confidently explain SWTHZ services and memberships.
- Ability to use technology, scheduling systems, CRM software, and point-of-sale systems.
- Growth mindset with a willingness to receive coaching and continuously improve.
Experience
- Previous experience insales, fitness, wellness, hospitality, retail, customer service, or a related fieldis preferred.
- Previous membership sales experience is a plus.
- No specific industry experience is required for the right candidate.
- We valuepersonality, work ethic, coachability, and a genuine desire to help people.
Compensation & Benefits
- starts at $15.00 per hour
- Complimentary SWTHZ membership sessions
- Flexible scheduling
- Opportunities for additional hours and increased responsibility
- Opportunities for advancement intoAssistant Studio Manager and Studio Managerpositions
- Opportunity to grow with a rapidly expanding Cleveland-area wellness company
Why Join SWTHZ?
We're building something special in Cleveland.
As Health and Recovery 88, Inc. continues to open new SWTHZ studios, we're looking for team members who want more than just a job. High-performing Sales Associates will have opportunities to take on additional responsibility and grow into leadership roles as our company expands.
If you'recompetitive, personable, motivated, and excited about wellness and helping people feel their best, we'd love to meet you.
Apply today and join the SWTHZ team!
Equal Employment Opportunity
Health and Recovery 88, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
