NOC Analyst (1st Shift)

*Only W-2 candidates who are local to the Wilmington, DE area will be considered, no C2C*

Computer Enterprises, Inc. (CEI) is seeking a talented NOC Analyst to join our Client's dynamic team.

Job at a glance:

• This is a long-term contract, with an initial term through 2026 but is planned for 2027 extension and would ideally convert to FTE
• Pay range of $26-29/hr on W2 and eligible to sign up for benefits(Medical, Dental, Vision, and 401k) on day 1
• Onsite position5days/wkinWilmington, DE
• This team is 24/7/365 and has two openings. Training schedule is Monday-Friday during 1st shift and lasts 3 weeks. After that, the schedule would be either Tuesday-Saturday or Sunday-Thursday
  o 1st shift schedule of 7:00am-3:30pm
  o 3rd shift schedule of 11pm-7:30am
  

• Monitorand maintained network infrastructure to ensure optimal performance and reliability.
• Respondpromptly to network incidents, leveraging SolarWinds for real-time troubleshooting and resolution to minimize downtime.
• Collaboratewith cross-functional teams to implement network upgrades and improvements.
• Utilize SolarWinds monitoring tools to analyze network traffic, identify potential issues, and proactively address them before impacting operations.
• Implementand manageTidal Workload Automation for job scheduling and completion of requests, streamlining operational processes.
• UtilizePuTTy for secure shell access to troubleshoot and configure routers and switches
• AdministerVMWare vSphere for remotely accessing servers to troubleshoot outages and configure applications on desired virtual machines.
• EmployCommvault to perform backups of all servers, ensuring company data integrity and security.
• Processfiles in Reinsurance GO, contributing to efficient file management and supporting reinsurance operations.
• Documentnetwork configurations, changes, and incidents using SolarWinds and Tidal for comprehensive tracking and analysis.
• Participatein on-call rotations, providing 24/7 support for critical network issues.
• Monitorand manageIT infrastructure using ServiceNow to track incidents, changes, and service requests, ensuring efficient resolution and adherence to SLAs.
• Implemented and maintained Thycotic - Secret Server for privileged access management, safeguarding sensitive information and ensuring compliance with security policies and regulations.
• UtilizeGoAnywhere for secure file transfers and automation, streamlining operational workflows and enhancing data security.
• Manageuser authentication and access control using DUO Admin, enhancing the organization's cybersecurity posture.
• Configureand support Citrix Receiver and Citrix Director for virtual desktop infrastructure (VDI), providing seamless remote access and efficient desktop management.
• Managevoicemail systems using Cisco Unity, ensuring reliable communication services for the organization.
• Configureand maintainInfoblox Grid Manager for DNS, DHCP, and IP address management, optimizing network performance and reliability.